Chapter 1. General Provisions

Article 1. Purpose

These Terms and Conditions ("Agreement") govern the rights, obligations, responsibilities, and procedures relating to the use of all services provided by Sellar Language Institute (hereinafter referred to as the "Company") through its website, www.cellaacademy.com.

Article 2. Definitions

1. User refers to any individual who accesses or uses the services provided by the Company.
2. Service Agreement refers to the contractual relationship established between the Company and a User concerning the use of the services.
3. Registration refers to the process of completing a service agreement by providing required information and agreeing to these Terms and Conditions.
4. Member refers to a User who has completed registration and been approved by the Company.
5. User ID refers to a unique combination of letters and numbers selected by the Member and approved by the Company for identification and access to services.
6. Password refers to a combination of letters, numbers, and special characters established by the Member to protect account security.
7. Termination refers to the cancellation or ending of the service agreement by either the Company or the Member.

Article 3. Effectiveness and Amendments

1. This Agreement shall become effective upon being posted on the Company's website or communicated through other reasonable means.
2. The Company reserves the right to amend these Terms and Conditions when necessary to comply with applicable laws, improve services, or address operational requirements.
3. Any amendments shall be published on the website and shall take effect on the date specified in the notice.
4. If a Member disagrees with the amended Terms and Conditions, the Member may discontinue use of the services and terminate membership.
5. Continued use of the services after the effective date of any amendment shall constitute acceptance of the revised Terms and Conditions.

Article 4. Governing Laws

Matters not specifically addressed in this Agreement shall be governed by applicable laws and regulations, including telecommunications, electronic commerce, data protection, and other relevant legislation.

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Chapter 2. Service Registration and Membership

Article 5. Formation of the Service Agreement

The service agreement shall be established when: (1) The User submits a registration application; (2) The User agrees to these Terms and Conditions; and (3) The Company approves the application.

Article 6. Registration Application

Users may apply for membership by completing the registration form and providing accurate and complete information as required by the Company.

Article 7. Approval of Registration

(1) The Company shall approve registration applications provided that all required information is truthfully and accurately submitted.

(2) The Company may deny or cancel registration in any of the following circumstances:

• (a) The applicant provides false, inaccurate, or misleading information;
• (b) The applicant uses another person's identity or information;
• (c) The application is made for unlawful purposes or activities contrary to public order and morality;
• (d) The applicant fails to satisfy the Company's registration requirements; or
• (e) Any other circumstance deemed inappropriate by the Company.

Article 8. Modification of Member Information

Members shall promptly update their account information whenever changes occur. Members shall be solely responsible for any disadvantages or damages arising from failure to maintain accurate information.

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Chapter 3. Rights and Obligations of the Parties

Article 9. Obligations of the Company

1. The Company shall endeavor to provide services in a stable and reliable manner.
2. The Company shall protect Members' personal information in accordance with applicable laws and privacy regulations.
3. The Company shall not disclose or provide personal information to third parties without the Member's consent, except where required by law, court order, governmental authority, or other legal process.

Article 10. Obligations of Members

1. Members shall not engage in any of the following activities:
   • (a) Unauthorized use of another Member's account or credentials;
   • (b) Reproduction, distribution, or transmission of information obtained through the service without authorization;
   • (c) Infringement of intellectual property rights, including copyrights and trademarks;
   • (d) Dissemination of content that violates public order, morality, or applicable laws;
   • (e) Any activity that may be deemed criminal or unlawful;
   • (f) Any other conduct prohibited by applicable laws or regulations.
2. Members shall not use the services for unauthorized commercial purposes unless expressly permitted by the Company.
3. Members may not transfer, assign, sell, pledge, or otherwise dispose of their service rights or membership status to any third party.

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Chapter 4. Use of Services

Article 11. Member Responsibilities

1. Members shall be responsible for managing and safeguarding their account information and posted content.
2. Members shall not alter, delete, or interfere with materials provided by the Company without authorization.
3. Members shall not post content that infringes upon the rights of others, including intellectual property rights, privacy rights, or other legal interests.

Article 12. Content Management and Removal

To maintain the integrity and efficiency of the services, the Company may remove content without prior notice if it:

1. Defames or harms the reputation of another Member or third party;
2. Violates public order, morality, or applicable laws;
3. Appears to be related to criminal activities;
4. Infringes intellectual property rights;
5. Contains obscene, offensive, or inappropriate material;
6. Provides links to unlawful or prohibited websites; or
7. Otherwise violates relevant laws, regulations, or Company policies.

The Company may also impose reasonable limitations on storage capacity, message size, and data retention periods.

Article 13. Intellectual Property Rights

1. Copyright and ownership of content posted by Members shall remain with the original creator unless otherwise provided by law.
2. Members shall not use, reproduce, modify, distribute, or commercially exploit content obtained through the services without proper authorization.

Article 14. Service Availability

1. The Company shall strive to provide services twenty-four (24) hours a day, seven (7) days a week.
2. Services may be temporarily suspended due to maintenance, upgrades, technical difficulties, or other operational requirements.

Article 15. Limitation on Use

Members shall not use the services for unlawful activities, including but not limited to hacking, unauthorized access, distribution of malicious software, illegal software distribution, or operation of unlawful websites. Members shall bear sole responsibility for any consequences arising from such activities.

Article 16. Suspension of Services

The Company may suspend or restrict services in the following circumstances: (1) Maintenance, repair, replacement, or upgrade of facilities and systems; (2) Interruption of telecommunications services provided by third-party service providers; (3) Security inspections or system diagnostics; (4) Natural disasters, emergencies, or force majeure events; or (5) Other circumstances that reasonably require suspension of services.

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Chapter 5. Termination and Restriction of Membership

Article 17. Termination and Restriction of Use

1. Members may terminate their membership by submitting a cancellation request through the designated procedure.
2. The Company may suspend or terminate membership if a Member:
   • (a) Misappropriates another person's User ID or password;
   • (b) Intentionally interferes with service operations;
   • (c) Registers using false information;
   • (d) Maintains multiple accounts in violation of Company policies;
   • (e) Distributes content harmful to public order or morality;
   • (f) Damages the reputation or rights of others;
   • (g) Transmits excessive advertising or disruptive information;
   • (h) Distributes viruses, malware, or other harmful software;
   • (i) Infringes intellectual property rights;
   • (j) Misuses personal information belonging to others;
   • (k) Posts obscene or inappropriate content; or
   • (l) Violates applicable laws, regulations, or these Terms and Conditions.
3. Where practical, the Company shall provide notice and an opportunity for the Member to present an explanation before termination or suspension.

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Chapter 6. Miscellaneous Provisions

Article 18. Non-Transferability

Members may not transfer, assign, sublicense, or otherwise grant their rights or obligations under this Agreement to any third party without the Company's prior written consent.

Article 19. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for damages arising from services provided free of charge, except where such damages result directly from the Company's willful misconduct or gross negligence.

Article 20. Disclaimer and Force Majeure

1. The Company shall not be liable for service interruptions caused by natural disasters, war, governmental actions, labor disputes, or other force majeure events.
2. The Company shall not be liable for temporary service interruptions resulting from maintenance, repairs, system upgrades, or other unavoidable operational reasons.
3. The Company shall not be responsible for service failures caused by the Member's actions, negligence, or failure to comply with this Agreement.
4. The Company shall not be liable for any loss of profits, data, or opportunities arising from the use of the services.
5. The Company does not guarantee the accuracy, completeness, reliability, or legality of information posted by Members.

Article 21. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located in the jurisdiction where the Company maintains its principal place of business.

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Supplementary Provision · Effective Date

These Terms and Conditions shall take effect on November 1, 2018.

Sellar Language Institute ("CELLA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services.

By registering for an account, submitting inquiries, or using our services, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

Purpose	Personal Information Collected	Retention Period
User registration and identity verification	Username, Full Name, Password (encrypted), Nationality	Duration of membership and as required by law
Account management and customer support	Email address, Mobile number, Messenger/WhatsApp ID (if applicable)	Duration of membership and as required by law
School admission and enrollment processing	Passport information, Date of Birth, Gender, Address, Emergency Contact Information	As required for enrollment and legal compliance
Service announcements and updates	Email address, Mobile number	Until consent is withdrawn or membership termination
Website security and system administration	IP address, browser information, device information, login records	Up to 12 months or as required for security purposes

2. How We Use Your Information

The information collected may be used to:

• Create and manage your account.
• Provide educational services and support.
• Process applications, enrollments, and accommodations.
• Respond to inquiries and customer service requests.
• Send important notices regarding programs, schedules, payments, and school policies.
• Improve website functionality, security, and user experience.
• Comply with legal, regulatory, and immigration requirements where applicable.

3. Sharing of Information

We do not sell, rent, or trade your personal information. Your information may be shared only when necessary:

• With authorized CELLA staff for operational purposes.
• With government agencies when required by law.
• With trusted service providers who assist in delivering services under strict confidentiality obligations.
• To protect the rights, property, safety, or legal interests of CELLA, its students, or the public.

4. Data Security

CELLA implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. These measures include: Secure password protection · Access controls and user authentication · Regular system monitoring and security maintenance · Limited access to authorized personnel only.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to: Remember user preferences · Improve website performance · Analyze website traffic and usage patterns · Enhance user experience. Users may disable cookies through their browser settings; however, some website features may not function properly.

6. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Upon account termination or withdrawal of consent, personal information may be deleted, anonymized, or retained only as required by applicable laws and regulations.

7. Your Rights

Subject to applicable data privacy laws, you may have the right to: Access your personal information · Request correction of inaccurate or incomplete information · Request deletion of personal information where permitted by law · Withdraw consent for processing · Object to certain uses of personal information · Request information regarding how your data is processed.

8. Third-Party Links

Our website may contain links to third-party websites. CELLA is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

9. Updates to This Privacy Policy

CELLA reserves the right to amend or update this Privacy Policy at any time. Any revisions will be posted on this website and will become effective upon publication.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact CELLA Academy Administration at the channels listed on our website.

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Consent Statement

By ticking the checkboxes below, you confirm: "I have read and understood the Privacy Policy and consent to the collection, use, storage, and processing of my personal information by CELLA English Academy for the purposes described above."